Isports88 Privacy Policy – Protecting Malaysian Users' Data

1Introduction & Scope of Privacy Policy

Isports88 ("we", "our platform") is an online Sports Betting and casino service provider operating for Malaysian users. We understand that privacy is a matter of great importance to our users, and we are committed to ensuring your personal data is handled in a responsible, transparent, and secure manner.

This isports88 Privacy Policy outlines:

• The types of personal data we collect from users of the isports88 platform.
• The purposes for which we use your data and how we use it.
• Parties who may receive your data in certain circumstances.
• The security measures we have in place to protect your data.
• Your rights as a data subject under Malaysia's PDPA 2010.

This policy applies to all services offered through the isports88.my website, the mobile app (where available), and any other digital platforms operated by isports88. It also covers all your interactions with our customer support team.

2Personal Data We Collect

Isports88 only collects data that is necessary to provide a quality and secure service to Malaysian users. The categories of data we collect are as follows:

Isports88 does not collect sensitive data categories such as medical information, political views, or religious beliefs unless you voluntarily provide them in a specific context.

3How isports88 Uses Your Personal Data

The personal data we collect is used solely for legitimate purposes related to delivering isports88 services to users in Malaysia. The primary purposes are as follows:

• Account Management: Creating, verifying, and managing your isports88 account, including identity verification (KYC) and MYR transaction processing.
• Transaction Processing: Processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX, as well as withdrawals to your Malaysian bank account.
• Customer Support: Providing technical support and resolving any issues you encounter while using the isports88 platform.
• Platform Security: Detecting and preventing fraud, money laundering, duplicate account usage, and other unlawful activities.
• Legal Compliance: Fulfilling obligations under applicable Malaysian law, including PDPA 2010 and anti-money laundering (AML) requirements.
• Service Improvement: Analysing usage patterns to improve the user experience on the isports88 platform, such as enhancing the Sports Betting and casino interfaces.
• Marketing Communications: Sending you information about isports88 promotions, bonuses, and platform updates — only where you have consented to receive such communications.

4Legal Basis for Data Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), isports88 processes your personal data on the following lawful bases:

• Consent: You provide explicit consent when registering an isports88 account or subscribing to our marketing communications.
• Contract Performance: Data processing is necessary to fulfil the agreement between you and isports88, including processing deposits, withdrawals, and account management.
• Legitimate Interest: isports88 has a legitimate interest in processing data for platform security, fraud prevention, and service improvement purposes.
• Legal Obligation: Certain processing is required to comply with applicable Malaysian laws, such as AML requirements and reporting to the relevant authorities.

You have the right to withdraw consent at any time for processing based on consent. Withdrawal does not affect the validity of any processing carried out prior to that point.

5Data Sharing with Third Parties

Isports88 does not sell, rent, or trade your personal data. However, in certain circumstances, we may share your data with the following parties:

• Payment Service Providers: Payment processors such as FPX, Touch 'n Go, DuitNow, and GrabPay require transaction data to process your deposits and withdrawals in MYR.
• Game Software Provider: Casino game and Sports Betting provider partners may receive session data required for the smooth operation of games.
• Malaysian Authorities: isports88 will disclose data where required by court order, regulatory investigation, or other legal obligations in Malaysia.
• Identity Verification Services: Third-party KYC providers may be used to verify your identity in order to meet compliance requirements.
• Business Transfer: In the event of a merger, acquisition, or sale of isports88 assets, user data may be transferred to the new entity subject to the same Privacy Policy.

All third parties we work with are required to uphold data protection standards equivalent to or exceeding Malaysia's PDPA 2010 requirements.

6Data Security & Protection Measures

Isports88 continuously invests in the latest security infrastructure to ensure the personal data of Malaysian users is protected at all times. Our security measures include:

• 256-bit SSL Encryption: All communications between the isports88 platform and your device are protected with high-grade TLS/SSL protocols.
• Data-at-Rest Encryption: Sensitive data stored in isports88's databases, such as financial information and identity documents, is encrypted using AES-256 algorithms.
• Role-Based Access Control: Only authorised isports88 staff may access user data, and only to the extent required by their role.
• 24/7 Monitoring: A continuous security monitoring system detects and alerts on any suspicious activity in real time.
• Regular Security Audits: isports88 conducts regular security audits and penetration testing to identify and address vulnerabilities.
• Two-Factor Authentication: We recommend and encourage all isports88 account holders to enable two-factor authentication (2FA) for an added layer of security.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your isports88 account safe by using a strong password and not sharing it with anyone.

7Data Retention Period

Isports88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for as long as your isports88 account remains active.
• Closed Account Data: Retained for a minimum of 5 years after account closure, for legal compliance and audit purposes.
• Financial Transaction Records: Retained for 7 years in accordance with the requirements of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
• Support Communication Logs: Retained for 2 years for quality control and dispute reference purposes.
• Marketing Data: Retained until you withdraw consent or request removal from isports88's communications list.

When data is no longer required, isports88 will securely delete or anonymise it using industry-recognised methods to ensure it cannot be recovered.

8Cookies & Tracking Technologies

The isports88 platform uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. The types of cookies we use include:

• Essential Cookies: Required for the core functions of the isports88 platform, such as maintaining your login session. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use isports88 — pages visited, time spent, and any errors encountered — to help us improve the platform.
• Functional Cookies: Saving your preferences such as language (Bahasa Melayu) and display settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand aggregated usage patterns to make data-driven decisions on platform improvements.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the isports88 platform. Please note that cookies do not contain information that directly identifies you.

9Your Rights as a Data Subject

Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by isports88:

To exercise any of these rights, please contact isports88 by email at privacy@isports88.my. We will process your request within 30 business days. In complex cases, this period may be extended by up to 60 days with notice to you.

10Children's Data & Minor Protection

Isports88 is a betting platform intended solely for individuals of legal age Aged 21 and above who are residents of Malaysia. We do not knowingly collect, process, or store any personal data from individuals under the age of 21.

Should we discover that personal data of a child or minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.

Parents or guardians who suspect their child has registered an isports88 account are urged to contact us immediately at support@isports88.my so that appropriate action can be taken immediately.

11Amendments to the Privacy Policy

Isports88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, Malaysian legal requirements, or technological developments. When material amendments are made, we will:

• Updating the "Last Updated" date at the top of the isports88 Privacy Policy page.
• Displaying a prominent notice on the platform's homepage for a minimum of 14 days.
• Sending email notifications to all registered users about significant changes.

Continued use of the isports88 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding the isports88 Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

• Privacy Email: privacy@isports88.my
• Support Email: support@isports88.my
• Live Chat: Available 24/7 on the isports88 platform
• FAQ: Visit our FAQ page

We aim to respond to all privacy-related inquiries within 5 business days. For more complex matters relating to data subject rights, the maximum response time is 30 business days.

If you are dissatisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), the regulatory body for PDPA in this country.